Privacy Policy
This Privacy Policy describes how Mind Model AI Inc. (operating the age:AI website, referred to as “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or purchase tickets for our seminars and training.
1. Information We Collect
We only collect personal information that is reasonably necessary to provide our services and manage our business operations. This information is collected directly from you during the purchase or inquiry process:
A. Information Provided by You
When you purchase a ticket, register for a seminar, sign up for a newsletter, or contact us, we may collect the following data:
Identification & Contact Information: Full Name, Email Address, Phone Number.
Business Information (for B2B/Private Seminars): Company Name, Job Title.
Transaction Information: Details necessary to process your purchase, excluding full credit card data (see Section 3).
Voluntary Feedback: Survey responses or voluntary sign-ups collected at interactive seminar stations.
B. Automatically Collected Information
Like most websites, we use various technologies to collect information about your equipment, browsing actions, and patterns:
Usage Details: Details of your visits to our website, including traffic data, location data, logs, and other communication data.
Cookies and Tracking: We use cookies, tracking pixels, and analytics tools (such as Google Analytics) to understand and analyze usage trends, measure website performance, and deliver relevant information and advertisements. You can control or opt-out of cookies through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To process your ticket or seminar purchase, confirm your registration, and deliver necessary information and materials related to the event.
Communication: To send you event updates, operational notices, and responses to your inquiries about our services or private seminars.
Marketing: To send you our newsletter, promotional material, and information about future age:AI events and products.
Business Operations & Partnerships: To facilitate sponsorships and other business arrangements, including providing high-level, anonymized, or aggregated demographic data (not personal data) to potential partners.
Internal Analysis: To analyze and improve the effectiveness of our seminars and website experience.
3. Sharing and Disclosure of Your Information
We do not sell your personal information. We only share it on an “as-needed basis” with trusted third-party service providers who assist us in operating our business and providing our services, and only to the extent necessary for them to perform their functions.
A. Third-Party Processors
Your personal information may be shared with the following categories of service providers:
Payment Processor (Stripe): To securely process credit card transactions. We do not store your full payment card details.
Email Marketing/CRM Services (AIVA): For storing customer data, managing communications, and sending marketing emails.
Analytics Providers: For website performance analysis.
Venue/Event Operators (As Needed): To facilitate event check-in and logistical support.
B. Legal Disclosure
We may disclose your personal information if required to do so by Canadian or provincial law, in response to a court order, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Storage and Security
A. Storage Location
Your personal information is stored on our company portal, which uses the GoHighLevel (GHL) platform, referred to internally as “aiva.” The data storage locations are governed by the security and data handling practices of GoHighLevel.
B. Security
We take reasonable technical and organizational steps to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means we may retain data indefinitely for marketing purposes or until you request its deletion, provided that such retention is permitted by applicable law.
6. Your Rights and Choices
As a user, you have rights regarding your personal data:
Marketing Opt-Out: If you receive marketing emails from us, you may unsubscribe at any time by clicking the “unsubscribe link” at the bottom of the email.
Access and Correction: You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information.
7. Changes to Our Privacy Policy
We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated policy on the website and update the “Last Updated” date. Your continued use of the Service following the posting of changes constitutes your acceptance of such changes.
8. Contact Information
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact our designated Privacy Officer:
Privacy Officer: Kimberly Hebeisen | Email: kim@mindmodel.ai
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